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Terms and Booking conditions

Please read these terms and conditions carefully as they incorporate the basis upon which bookings are undertaken for the flights, hotels, package tours, travel insurance or any other travel related item booked, enquired or requested, . It is important that you read and understand our terms and conditions before you make a request or booking. (Our / we / us / travel Agency) Big Apple Travel Pty Ltd ABN 57007167759 t/a Concept Tours and Srilankanairfares.com are a licensed travel agency operating since 1989, use other travel industry suppliers and their booking engines in this website and their services in booking flights, hotels, tours, ground handling, travel information etc, please enquire about these parties as you will also be bound by their terms and conditions of booking and handling and their insurance. Payments made by you for travel related items are paid to us on behalf of the service providers, as we only act as a point of booking of such services. This site does not permit you to use its booking facilities to on-sell or act as a travel agents or for commercial use. You must be 18 years of age or over to make bookings, request services and make payments on this website or with the said company. Big Apple Travel Pty Ltd Trading as Concept Tours License no 31228 Concept Tours compiles and assists in booking flights and packaging tours in conjunction with reputable tour operators and airlines in many parts of the world, we act as agents for the passengers in issuing tickets, vouchers, hotels reservations, car and coach bookings and other arrangements passengers request us to book on their behalf. To the best of our knowledge, the operators we use are qualified and regulated by their local government laws to perform the duties they are contracted to perform. However Concept Tours will not be held responsible for any injury damage loss delay omissions act of negligence overbooking sickness weather strikes war baggage loss or any other cause, all such losses or expenses will be borne by the passengers. All arrangements are subject to the supplier's (transport/accommodation/tour provider) regulations and conditions detailed on tickets, vouchers, travel brochures, at Accommodation premises, on transport vehicles, or as advised at the time of booking. Please note that all reservations are subject to availability at the time of booking. We take great care in selecting our service providers, however since we rely on third parties such as Airlines, Hotels, Overseas Tour Operators to provide services they are solely responsible in providing the services to their best ability as per the booking. Concept Tours is not liable to any negligence, omissions, substitutions, overbooking's, quality, standard or service of airlines or hotels or tour guides, coaches, cars, personnel. Concept Tours is a 100% Australian owned company.


Airline bookings

Names on airline bookings must match with your passport names, airlines are very strict with names matching passports at airports, especially surname & first name and other given names may be entered into booking, unless you are unable to enter all given names first name and surname is sufficient in most instances. We are not responsible for any variation, omission, or spelling errors you have made. On all occassions we use the names given to us by the traveller, its your resposibility to check if we have booked correctly before payment & ticketing.  Errors after ticket issue involves tickets to be cancelled, rebooked and reissued, this can result in you loosing the seats/dates/fare booked and incur fees to reissue rebook and repay for new fares. So great care must be taken while entering names initially. Airlines are only responsible for air travel, if flights and hotels are booked independently this may not form a tour package. Airlines are subject to applicable laws, treaties and regulations governing air transportation. Airline schedules are subject to change without prior warning and can cause last minute disruption to your travel arrangements. Agents will do all possible to minimize disruption to passengers, but due to unavoidable reasons any cost of alternative or further transport or hotels will be borne by the passengers. If you break your journey at any point, reconfirm your onward or return reservation with the airline. Failure to reconfirm could result in the cancellation of your reservation. Sometimes you may not be aware of airline schedule changes unless you reconfirm.



All prices quoted are for payment by cash or cheque only. If you wish to pay by credit card, a Service Fee may apply. All airfares & taxes are subject to change, after payment and documents issued any reduction in fares or taxes, or the introduction of a new airfare does not entitle you for a refund after purchase.


Suppliers' alteration to schedules

Concept Tours and their suppliers reserve the right to cancel or vary the content of its tours or hotels should the need arise. If inclusions must be altered by our supplier due to unavoidable circumstances a product of similar value will be supplied. Such as when a hotel is overbooked, strikes, bad weather etc. that may affect the original arrangements. No monetary refund or compensation will be given.


Date changes

Date changes and re-issue of purchased tickets incur fees up to $150.00. If you change departure from Australia to an earlier date the ticket must be reissued by the issuing office, and can incur a higher fee depending on new booking classes tax differences and reissue fees. Overseas airline officers now charge amendment fees, for date changes and extensions, and if the airfare has expired the change will have to be reissued on the new fare levels and conditions.



Cancelling of unused tickets when submitted for a refund can cost over $350.00 in cancellation fees per ticket. Some limited duration specials are non refundable you must read the airline fare conditions at time of booking. Refund of partially used tickets is calculated by the airlines less their cancellation fees, this can take up to 60days to process such a refund. On some airline tickets if the return is not used prior to expiry the return sectors are non refundable. Domestic and instant purchase tickets are non refundable after purchase. Agent processing fees also apply.


Hotel check-in

Please note that at most hotels in Sri Lanka check-in time is 14.00 and check-out time is 10.00am. If room is required outside these times, the previous night must be pre-booked and pre-paid.


Amendments prior to departure.

Should you request any alterations after documentation air tickets and vouchers have been issued, a charge will apply for processing the alteration and issuing new vouchers, air tickets, unless the alteration is treated as a cancellation.


Amendments after departure.

Concept Tours is unable to assist in changing your arrangements after you have left Australia. Should your plans change whilst overseas, please contact the service provider listed on the voucher directly or the airline office. The airline or tour or hotel service provider may levy an amendment fee for this service. Please note that no refund is available on your return to Australia, should you amend your travel arrangements overseas. The transaction must be completed overseas.


Baggage allowance

Is strictly 20kg and 5kg hand luggage, however to USA this varies. Infants are not entitled to a luggage allowance. New rules for taking liquids, aerosols etc please refer to www.dotars.gov.au


Frequent Flyers

If you are a member of an airline frequent flyer programme, please retain your boarding passes and copies of tickets for points verification against your statement. Without these you may be unable to claim points.



A valid passport is required to travel internationally (most countries including Australia insist the validity be for at least six months beyond the dates of your visit.)

Please make sure all passports are valid for more than 6 months, and enty visae are obtained prior to departure.


Travel Insurance

Please purchase travel insurance to cover medical bills, cancellation fees, luggage etc.


Visa and Documentation responsibilities

It is the passenger's responsibility to ensure they have the appropriate documentation Including visas to the countries they are travelling to. We are happy to assist you in determining visa requirements wherever possible, but please ring the consulate offices to check.


Safe Travel & Global Travel Alerts

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability. Should you wish to check with the Department of Foreign Affairs their websites are:


IATA Conditions



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